Privacy Policy

Last Updated: April 30, 2026

StatusBird LLC ("we," "us," or "our") operates the statusbird.io website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information, including:

• Email Address: Used for account login, password resets, and critical service alerts.
• Phone Number: Used strictly for sending SMS alerts when your monitored website goes down or comes back up.
• Cookies and Usage Data: We verify your session so you stay logged in.

Payment Data

Payments are processed through Stripe (for direct signups) or the Shopify Billing API (for Shopify App Store installs). We do not store or process your credit card information directly.

2. How We Use Your Data

StatusBird LLC uses the collected data for various purposes:

• To provide and maintain the Service (checking your URLs).
• To notify you about changes to our Service.
• To provide customer support.
• To monitor the usage of the Service so we can detect and fix technical issues.
• To send you alerts via email or SMS (only if you have enabled them).

3. Sharing Your Data (Third Parties)

We do not sell your personal data. We only share data with third-party service providers to the extent necessary to run the Service:

• Twilio: We use Twilio to send SMS notifications. Your phone number is shared with Twilio for the sole purpose of delivering these alerts.
• Stripe: Billing for direct signups is handled through Stripe.
• Shopify: Billing for Shopify App Store installs is handled through the Shopify Billing API.
• Render: Our application is hosted on Render's infrastructure.

SMS Compliance (A2P 10DLC)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. If you delete your account, we will delete your personal data from our active databases, though some historical logs may be retained for a limited time for technical auditing.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We use commercially acceptable means (encryption, HTTPS, secure providers) to protect your Personal Data.

6. Your Data Rights

You have the right to:

• Access: Request a copy of the data we hold about you.
• Update: Correct any incomplete or inaccurate data.
• Delete: Request that we delete your account and all associated data.
• Opt-Out: You can opt out of SMS alerts at any time by replying STOP to any message or adjusting your settings in the dashboard.

7. GDPR — Rights of EU Residents

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data. You can do this directly from your account settings, or by emailing support@statusbird.io.
• Right to Restrict Processing: You can ask us to stop processing your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format by emailing support@statusbird.io.
• Right to Object: You can object to processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent (e.g., analytics cookies), you can withdraw consent at any time using the cookie preference banner on our site.

Our lawful basis for processing your personal data is contractual necessity (to provide the monitoring service you signed up for) and consent (for analytics cookies). To exercise any of your rights, contact us at support@statusbird.io. We will respond within 30 days.

8. Cookies

We use the following cookies:

• Session cookie: Required to keep you logged in. This is essential and does not require consent.
• Google Ads (AW-18124532460): Used to measure the performance of our advertising. This is only loaded after you accept cookies via the consent banner.
• Plausible Analytics: Privacy-friendly, cookieless analytics. No personal data is collected and no consent is required.

You can change your cookie preferences at any time by clearing your browser's local storage or by contacting us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: support@statusbird.io